Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message so we can look into it.
Hi there, Kimberleyisgood. Thank you very much for contacting us.
We're sorry for the inconvenience with the service. We'd like to assist you with that. We'd like to have a look at the account. Please, send us a private message your with phone number and PIN to have a look at your account.