Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Go to solution
Highlighted
Accomplice

My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

When ever I turn on my data it says 3g and when I try to watch YouTube it keeps on loading and loading and keep going and sometimes it says something like, You have lost data connectivity because you have left your home network and data roaming is off, and I tried turning data roaming on but it's greyed out so I can't and after that message comes up, where it usually say 3g,4g,lte instead it has a capital R beside it and I know I can get lte because I use to have it before I switch and also I have the unlimited data plan and it said 4g lte
See more topics labeled with:
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

My zip code is 31061

View solution in original post

19 REPLIES 19
Highlighted
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Hi there, RadNoah. Definitely want to look into this for you. Could you send us your zip code and any two streets intersection near you to check the coverage?

 

Highlighted
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

My zip code is 31061

View solution in original post

Highlighted
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Thanks for the information. We've checked the coverage of the area and, fortunately, there are no outages over there. What kind of cellphone do you have?

Highlighted
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Samsung galaxy J3 emerge 2017
Highlighted

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Nice! I just got a Boost Mobile refill code for FREE! 😄 https://is.gd/VtzoaY
Highlighted
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

R u still there i accidentally tapped a button n I think it made it said my question was solved
Highlighted
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Hey there, @RadNoah! Please follow this procedure to update your network settings:

 

1.From the home screen, tap the Phone icon.
2.Dial ##72786#.
3.Tap OK.
4.Your phone will restart.
5.After it restarts, your phone automatically starts Hands Free Activation.
6.After Hands Free Activation completes, your phone is ready to be used.

Highlighted
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Would it reset my phone
Highlighted
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Your personal information will not be affected, it will only reset your network settings.