My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

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Accomplice

My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

When ever I turn on my data it says 3g and when I try to watch YouTube it keeps on loading and loading and keep going and sometimes it says something like, You have lost data connectivity because you have left your home network and data roaming is off, and I tried turning data roaming on but it's greyed out so I can't and after that message comes up, where it usually say 3g,4g,lte instead it has a capital R beside it and I know I can get lte because I use to have it before I switch and also I have the unlimited data plan and it said 4g lte
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Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

My zip code is 31061
17 REPLIES
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Hi there, RadNoah. Definitely want to look into this for you. Could you send us your zip code and any two streets intersection near you to check the coverage?

 

Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

My zip code is 31061
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Thanks for the information. We've checked the coverage of the area and, fortunately, there are no outages over there. What kind of cellphone do you have?

Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Samsung galaxy J3 emerge 2017

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Nice! I just got a Boost Mobile refill code for FREE! Robot Very Happy https://is.gd/VtzoaY
Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

R u still there i accidentally tapped a button n I think it made it said my question was solved
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Hey there, @RadNoah! Please follow this procedure to update your network settings:

 

1.From the home screen, tap the Phone icon.
2.Dial ##72786#.
3.Tap OK.
4.Your phone will restart.
5.After it restarts, your phone automatically starts Hands Free Activation.
6.After Hands Free Activation completes, your phone is ready to be used.

Accomplice

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Would it reset my phone
Agent

Re: My data is Extremely slow and sometimes it doesn't even work PLEASE HELP

Your personal information will not be affected, it will only reset your network settings.