My data and hotspot were not reset when i paid my bill so i,ve been getting limit notifications

Highlighted
Groupie

My data and hotspot were not reset when i paid my bill so i,ve been getting limit notifications

I have called for 6 days and been denied help because they refuse to believe I didn't use the data when even my cells data monitor says i have used just under 4 gigs.. If I don't get this resolved today I will be leaving boost for sure...I have had this issue before but they were glad to help then so not sure why this has been such a problem
12 REPLIES 12
Highlighted
Agent

Sorry to read that you’ve been experiencing this issue, @Audra0226. Please, send us a private message with your phone number and PIN to verify your account.

Highlighted
Groupie

 
Highlighted
Groupie

I just messaged you with it
Highlighted
Agent

Thanks! A private message has been sent to further assist you.

Highlighted
Groupie

This is wrong on your end boost and u have lost a good nearly yr long customer so I suggest u fix it or lose me and my 3 family members as well with their own plans and added numbers so lose is on you Worst not Boost not very mobile....ty for letting me go to a better company
Highlighted
Newbie

I’m having the same problem now. Can I be helped at all?
Highlighted
Newbie

I’m having the same problem can I be helped?
Highlighted
Agent

Hi, @PaulM37 Could you please send us a PM with your phone number and PIN code?

Highlighted
Groupie

I am having the same issue.