My Data Network kept knocking out and my SMS service Failed to Detect

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Newbie

My Data Network kept knocking out and my SMS service Failed to Detect

My network kept knocking out itself and my SMS I am having problem is Delayed messages that I am Sending and Recieving, and I have Coolpad Legacy Original, and I need a new Sim card, and yes I used ##SCRTN# Code and it showed SMS an meaning Failed but Data network ☑️ meaning Connected, can I get a New Sim Card?
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Agent

Hello, DJ_JURO. We're sorry to hear about the issues you're having with your service. Let's get this thing figured out. Please send us a private message with your phone number, PIN and full address to assist you.