I have been having issues with connectivity since I first started using Boost Mobile back in 2017. Initially I thought that it was the phone that I was using so I just dealt with it until I could afford to get a different phone. With the new phone (Moto G7 Play) it almost seems like the connectivity is worse. It's absolutely terrible at my home and the phone is constantly disconnecting from my wifi. It took almost 20 minutes to download a game that was under 75mb. I'm constantly getting "no connection" messages when trying to play games or watch things. Sometimes it will show that I have full bars but I'll still have no (or very slow) connection. I find myself walking around the house holding my phone up to try and find a spot with any semblance of a stable connection. Sometimes I'll get a text message hours after the person sent it. There have also been times where I have gotten a text days after the person has sent it. 80% of the time I have spotty service no matter where I go. I have made sure that the PRL and software are updated. I have tried turning off Wifi and Bluetooth scanning, reset the network... nothing I've tried seems to help.
No worries, AnxiousPickle! We’ve got you. Can you please send me a private message with your complete address, phone number and PIN?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Oh no! That’s definitely not what we like to hear, Lieslieslies. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.