So sorry to hear about this experience, Meme367. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
Hello, @Meme367. Thank you for stopping by. Unfortunately, we're still having a network outage affecting the service around your area. We don't have an estimated time of when the issue will be fixed. We're sorry for any inconvenience this may cause you. -Kira_M.