Low service since Thursday!!

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Accomplice

Low service since Thursday!!

I have always got full bars and LTE in my area, now I have only been getting 3g or no service at all. This is annoying since I am paying $60 and I need to use my phone often for my work. My area is Pennsylvania 17543. What can be done to fix this. Please let me know!
10 REPLIES 10
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Agent

Hi there, Nekolayarc! Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Accomplice

I can access any of my personal messages
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Agent

What do you mean?

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Accomplice

It shows I have your PM but when I click on the message icon it won't bring the message up
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Agent

Oh, I see! We are aware of this problem and working to resolve it ASAP. We apologize for any inconvenience.

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Accomplice

How should I go about solving my service problem?
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Agent

Let's take a closer look. What is the make and model of your phone?

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Accomplice

I have a Samsung galaxy s10e
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Agent

Thanks. Please follow these steps to reprogram the phone:
1. Make sure the WiFi is disabled and the Mobile Data is turned on.
2. Check signal strength (3 bars or 60% is recommended)
3. From the dial pad enter ##72786# (press "OK" when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 
5. Wait 15 minutes, then test the service to see if it works better.