Limited or no network and internet

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Accomplice

Limited or no network and internet

I am writing this post because I have been contacting Boost Mobile for over a month now, about my new phone the Samsung J7 Perx. I don't know what the problem is but my phone constantly throughout the days loses its network service and my internet and data no longer work. I have to switch my phone on airplane mode all day long or restart my phone to be able to use the internet or network again for a few minutes. In my multiple phone calls to Boost asking them to fix my phone problem, Boost verified that there were no outages in my area and that it must be the phone itself. They had me update he profile under settings, then updates. After doing that my.phone stayed connected to the internet for about a half hour then kept dropping my data all over again. I called Boost back a few days later to speak to then again. This time the told me that I would need to do a complete factory reset to my phone in order for my phone to start working correctly. I expressed to the agent on the phone how badly I did not want to have to reset my phone. The agent again told me this would be the only way to make my phone work correctly. After trying to backup everything on my phone in hopes that I wouldn't lose anything I gave in and factory reset my phone. It turns out that factory resetting my phone did absolutely nothing in fixing the problem it was having. So not only does my phone drop the network and data all day and night long, now I also have some pictures, songs and documents lost due to having to do the reset in the first place. I habe been a loyal Boost Mobile customer for a while now and I am very upset with your company. I pay $50 plus tax every month for unlimited data, calls and messages. But I am clearly not getting the option of using unlimited data because the phone keeps throwing me off the network. I am extremely disappointed in the phone also. I received the J7 Perx from the insurance company due to my original J7 breaking. I was not informed that my phone had been discontinued. So I was sent the Perx as a replacement. I do not think it is fair that I have to pay a full monthly bill when I am not receiving my full phone plan services from your company. I am seriously considering leaving Boost Mobiles service at this time due to this issue that has now turned in to issues. This is the 3rd time I have had Boost as my phone service because I have liked your company so much in the past. I keep coming back as a loyal customer and due to this I am willing to find a new phone company
27 REPLIES 27
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Agent

Hi, @RHuff102 To research further, can you send us the cross streets and ZIP codes where this occurs? What type of phone do you have? Are you getting signal bars? If so, how many of them?

Groupie

I also bought a phone from a boost retailer and i have had this phone the lg dynasty exact same problem i had to pay 3 times for a ride to and from the retailer because my daughter is having the same issue! This is some bull**bleep** because i think that boost should tell their customers about this issue that boost customers are having instead of allowing their customers to stress over this because as i mentioned before some of us dont live close to a boost location and some of us dnt have a vehicle to get there! But its very irritating and it just really pisses me the hell off because like in someones complaints in the boostmobile community mentioned as well, that why is boost mobile allowing customers to buy their phones if we are just getting ripped of taken for our money for 50$ plan much more expensive than the lowest 35$ plan if we arent allowed to use the plans services we payed for! i hope boost mobile is going to pay me for the gas and or give their customers that are having this problem a free upgrade and months free after everything is fixed or to allow us free service for all this time that we have to go without internet connection! Also i had just been back and forth to the store but i had been calling boost and just today was told that i would have to go back to the retailer i bought the freakn phone!
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Groupie

I think pretty much every boost customer is having thd same issues! I live in delano ca. 93215 i show 3 to 4 bars and still problems
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Groupie

I realize the issue of no internet that I just read was a year ago but I am having the exact same problem. My daughter as well. I don't know what's going on . it's very frustrating especially when I'm in the middle of completing an application or making reservations etc. I am seriously thinking of going to another company. I love boost. Their customer service are usually pretty nice. But I can't continue with this internet issue
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Agent

We understand your frustration & are truly sorry for the inconvenience, @Ahill26. How about we take a closer look? To research further, can you send us the cross streets and ZIP code where this occurs?

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Newbie

I’ve been having this same issue for the past 3 months since I bought my iPhone. Been on the phone down the line all the way to apple themselves but it’s a service issue. Completely ridiculous to have to have paid this bill so far as I’ve missed very important sales calls costing me at least a $1,000
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Agent

Hey there, anthony87! Looks like we’ll need to do some investigating. Can you private message us your phone number and pin so that we can verify your account first? Thanks!

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Enthusiast

I also pay for unlimited. Unlimited means unlimited, therefore service should not be slowed down. I have a Samsung Galaxy S8 & I've had continual issues with slow or no internet! 1st I was told I hadn't paid, my bill wasn't even due for 3 more days. They apologized & said it was a tower that was being fixed. Days later I I emailed again, was told it was 3 towers being fixed. Then was told towers were fixed so I needed to call in for trouble shooting assistance. I told then I had already gone thru the trouble shooting steps, they just kept sending me the standard mag to call in. I'm in the strongest area of my city. I told them I logged when internet got slow or there was none & I discovered all times were at peak times when the demand for internet was greatest, weekends & evenings when everyone is home & using the service. I got no response to that.
Its false advertisement to advertise unlimited if Boost still slows your service down once you've reached a limit they have apparently set for u, that my friends is not unlimited data!!
I've been a steady, good & loyal customer of Boosts for 16 years, one would think that Boost would want to retain me as their customer since there are many providers out there that I could go to.
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I understand your frustration, queenchumash. How about we take a closer look at this? Can you please send me a private message with your current address location, phone number and PIN? 

 

To send me a private message, please click on my username and select to send a private message.