This company is full of nothing but empty promises, down right lies, uneducated customer service reps,, and hurtful rehearsed lines of unconcern with no ability to even fix a simple request, and try to go above and beyond to resolve a crucial issue at hand. Just read you script and then leave me on hold for 1 hr 42 min. on a store phone where the customers were running out of patience. i feared for my well being after leaving the store.
Hello joelle. It saddens us to know that you feel that way. Do you require assistance with your Boost Mobile phone or services? Feel free to send us a private message so we may work directly with you.
I have been dealing with your customer service and their supervisors for two weeks, they accidently deleted my phone number, i requested it back, after many hours on hold in three different stores, keeping the stores from being able to conduct their business with other clients as i was using the store phone, one hour forty two minutes in one store, the other customers were losing their patience with how long it was taking, finally i was told that i would be getting my number back in 72 hours, after that i spoke to a supervisor who informed me that if i hadn't followed the directions on my phone that they would have to delete my number again, no one told me that in the beginning, i hadn't been keeping my phone charged since i had no service. so waiting for two weeks for nothing, it has cost me time lost at work, missed work that can't call me, unable to complete applications for refinancing my house, i feared for my well being after angry customers were with me at one of the locations, and now i have to change my number on every aspect of my life. i am so upset i can't even begin to tell you, and please do not try to send me a message telling me how sadden or how you know how i feel, or any bull**bleep** like that, don't say sorry, all i want to hear is your phone number is back on .
We understand. Please send us a private message so we may look into our options to help you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.