We are so sorry for this experience, WellHiThere. Please give us the opportunity to change it for you! Can you please send me a private message with your current address location, phone number and PIN?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
The outage has been reported since 04/12/2019. We need to wait for the issue to be resolved, so we can take further actions.