Same here for the past 2 days. Its driving me insane. On BOTH myself and my wife's phone. It only happens at home. We've allways had perfect LTE data here. Called customer service. Did all of the things the other response insisted, still no LTE. As soon as we drive 2 miles away it works fine. Tech support was baffled, as am I. And considering that it's happening with both of our phones and tablet, I know it's not a device issue. Maybe it's the tower? I don't know but I hate paying for something that I can't use. It's so frustrating .
Good morning, NotYaBusiness! We truly apologize for that situation! It's totally understandable to feel that way when not getting what you paid for.
To further assist you, please send us a private message including your phone number, account PIN, and your full home address.
We'll then verify if there's a network issue around your home area that could be the cause of the loss of LTE service.
To send us a private message, just click on the agent's username (Hozuki_Robert in this case), and then look for the option that says "Send this user a private message".
We'd love to do our very best to help you!
We definitely want to look into this for you, @Prodriguez2528. Can you please send us a private message with your phone number, PIN, and address to check this thing out?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".