Same here for the past 2 days. Its driving me insane. On BOTH myself and my wife's phone. It only happens at home. We've allways had perfect LTE data here. Called customer service. Did all of the things the other response insisted, still no LTE. As soon as we drive 2 miles away it works fine. Tech support was baffled, as am I. And considering that it's happening with both of our phones and tablet, I know it's not a device issue. Maybe it's the tower? I don't know but I hate paying for something that I can't use. It's so frustrating .
Good morning, NotYaBusiness! We truly apologize for that situation! It's totally understandable to feel that way when not getting what you paid for.
To further assist you, please send us a private message including your phone number, account PIN, and your full home address.
We'll then verify if there's a network issue around your home area that could be the cause of the loss of LTE service.
To send us a private message, just click on the agent's username (Hozuki_Robert in this case), and then look for the option that says "Send this user a private message".
We'd love to do our very best to help you!
We definitely want to look into this for you, @Prodriguez2528. Can you please send us a private message with your phone number, PIN, and address to check this thing out?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Mine is the same. No LTE. I was on tech support for hours. Told me it was Samsung and then I was on tech support with them for hours. I even went through complete factory reset. Had it for like 30 seconds then back to 3G. And even that is very spotty connection. Have to use wife's phone from another courier to brouse the internet with her lte connection. Downloaded an app and best I can see this is a tower issue from boost noo matter where I go as it says I am restricted from the lte signal.
Hello TWJONES1966. We are sorry to hear that you are experiencing this. We would like to look into this for you. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".