LTE Bad Signal and Speeds from from various people

LTE Bad Signal and Speeds from from various people

As the account name states, we are multiple people having severe signal and speed degradation. We all have different phones (I have a Stylo 4, some have Galaxy S8s, one has a ZTE, etc) and all our speeds from Concord VA to Appomattox VA are all equally bad (Signal strength is maybe high 80s but most of the time regardless of location it's 97 to 110, aka very poor signal strength) We can see in Appomattox that Band 41 is in deployment but it still has bad signal strength so I don't know if it is a tower issue of sorts.

Note we all know basic phone codes and know how to update Profile/PRL so that isn't the issue and again we all have different phones so that isn't it either and these problems happen no matter day or night so depri isn't the problem either.

Since we all live and work in different places we can't give one street address but zip codes are 24522, 24593 and 24538 (Appomattox VA, Spout Spring VA and Concord VA)
7 REPLIES 7
Agent

Re: LTE Bad Signal and Speeds from from various people

So sorry to hear about this experience, MultiUsersHelp. We want to help! Can you please let us know what’s your nearest cross street address and ZIP Code?

Re: LTE Bad Signal and Speeds from from various people

Cub Hollow Ln, Little Bear Ln 24593
Court Street 24522
Richmond Hwy 24538

Re: LTE Bad Signal and Speeds from from various people

Hey there, MultiUsersHelp! Can you please send me a private message with your phone number and PIN? 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Re: LTE Bad Signal and Speeds from from various people

Since the copy paste bots can't read a thread fully let us make a basic TLDR run down so we can get things fixed faster

Issue: POOR SIGNAL STRENGTH AND BAD INTERNET SPEEDS FOR ALMOST 2 WEEKS
Affecting: MULTIPLE USERS ON MULTIPLE DEVICES WITH DIFFERENT PLANS NO MATTER THE TIME
Zip codes: 24522, 24593, 24538
WE HAVE ALREADY TRIED BASIC TROUBLE SHOOTING METHODS SUCH AS UPDATING PRL/PROFILE AND DIALER CODES, ALL PHONES STILL HAVE SAME ISSUES
Conclusion: THERE IS EITHER A TOWER THAT NEEDS TO BE FIXED OR A NETWORK ISSUE THAT NEEDS TO BE FIXED IN OUR AREAS AND THE SOONER IT IS ADDRESSED AND FIXED THE BETTER

Re: LTE Bad Signal and Speeds from from various people

We are more than willing to help you. Can you please send me a private message with your phone number and PIN? 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message"

Re: LTE Bad Signal and Speeds from from various people

For the robots that keep spamming the same "DM us your phone number and pin" THIS IS A MULTIPLE PERSON ACCOUNT SO THAT WE DON'T SPAM YOUR FORUMS WITH THE SAME PROBLEM. Giving out our pin and numbers is a NO GO!

We just want a real person to figure out what is going on in the Appomattox, Spout Spring and Concord area of Virginia that is causing our signal and network issues. We DONT need the same copy paste message about using ##SCTRN# ##UPDATE# updating our Profile/PRL, Network reset or phone reset, MULTIPLE PEOPLE WITH MULTIPLE TYPES OF PHONES WITH MULTIPLE TYPES OF PLANS DURING ANYTIME OF DAY OR NIGHT ARE ALL HAVING THE SAME BAD SIGNAL AND BAD LTE SPEEDS FOR A WEEK GOING ON 2 WEEKS!
Agent

Re: LTE Bad Signal and Speeds from from various people

Please, send us a private message with the exact address to have a look.