J7 WILL NOT CONNECT TO NETWORK AND NOW WIFI ISSUES

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Newbie

J7 WILL NOT CONNECT TO NETWORK AND NOW WIFI ISSUES

I have a Galaxy J7. This isn't the first I've had network connection issues but was resolved and was working perfectly fine. But ever since the 7.0 update I am either stuck on Roaming, searching for service or emergency calls only. I have done everything I had to before and still nothing works. And now its only getting worse because now I starting to ha e issues connecting to WiFi. It will say I'm connected but I either have no internet access or I have to sign in to a known network but I go to sign in and nothing but white screen and can't use WiFi. I'm continuing to pay for service I have not even half the time if at all. Please can I get some help to fix these issues.
3 REPLIES 3
Agent

Re: J7 WILL NOT CONNECT TO NETWORK AND NOW WIFI ISSUES

Hey there, @Coupe004! We're deeply sorry to hear that. We'll try to troubleshoot your device and update your networks. Please send us a private message with the full address where this is happening. We'll be waiting for you!

Accomplice

Re: J7 WILL NOT CONNECT TO NETWORK AND NOW WIFI ISSUES

Did this get fixed? I'm having trouble too.
Agent

Re: J7 WILL NOT CONNECT TO NETWORK AND NOW WIFI ISSUES

Really sorry to hear that you're experiencing this issue, @pwlong19. Let’s take a closer look. Please, send us a private message with your full address, phone number, and PIN.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".