Hi there, Jes_sherman. Thanks for contacting us. We're sorry for the inconvenience with the service.
Could you send us a private message with your address to check the coverage?
We understand that this is frustrating for you Jes_sherman. Unfortunately, estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), will result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of services.
Please, know that we'll be working to improve the network coverage and service, and hope to have a better service in the area as soon as possible. We're sorry for the inconvenience.
Please, know that even though it's taking some time, we're working to improve the service, specially on the reported areas. We're sorry for the inconvenience.
We can't tell exactly how much it takes, because it's handled by a different department, and it also depends on the specific area and condition of the coverage. In any case, we hope to see improvement soon.