Is there a reason no data

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Newbie

Is there a reason no data

We just switched from one family plan to the unlimited one.

Up until two days ago everything was fine until none of our phones at our home can connect to games, or websites, or videos or anything at all between the hours of around 10am till 1130pm. It's not slow service, it's no service at all. Can still make calls I think but as far as any data related things we including text, we have to go a couple blocks down the street to get any. What gives? If we can't have the luxury of being in our own home and having a connection, we have to drop boost completely.
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3 REPLIES 3
Agent

Re: Is there a reason no data

Thank you for bringing this to our attention, @Tommyd. Are you getting any specific error message? To research further, can you send us the cross streets and ZIP code where this occurs?

Newbie

Re: Is there a reason no data

No error messages on any of our three phones. Washington and Kirkbride Way. 46222
Agent

Re: Is there a reason no data

Thanks for that information. We’re aware of an outage impacting our customers in that area. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.