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Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

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Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

Since Nov. 16..........landline AT&T calls cannot get through to Virgin Mobile numbers.  At&T says it's a Virgin Mobile issue..........that cannot be, the At&T customer is not able to connect with 3 different Virgin Mobile numbers in 2 different area codes.  The Virgin Mobile numbers are able to receive all other calls and also call to the AT&T landline.  

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Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

After one week of this problem, it appears that it "magically" corrected itself last night.  Hopefully it will not reappear.

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Agent

Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

Hello!
I'll issue a ticket for that inconvenience. Can you please send me a private message with your phone number and pin? Also, I will need the following information:
1. The AT&T phone number that can't place the call.
2. The 3 Virgin Mobile devices that were not able to receive the call.
3. 2 different contact numbers for us to can contact you.
4. Your email address.
5. And your full address.

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Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

After one week of this problem, it appears that it "magically" corrected itself last night.  Hopefully it will not reappear.

View solution in original post

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Community Manager

Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

Great news, @cindysally.  I suspect it's not magical at all but was probably reported by others as well and the network team was able to get it resolved at last.  Do keep us posted!

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.



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Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

Oh, I certainly agree..........it wasn't magical at all, but trying to convince AT&T that it wasn't a Virgin Mobile issue & that somewhere in their system was very frustrating for my 88 year old mother.  They kept trying to convince her that I and the other two Virgin Mobile customers had blocked her.......SMH.

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Community Manager

Re: Is anyone having issues with AT&T landlines unable to reach Virgin Mobile customers?

If you encounter anything like that again, please hit us up. We have one of the Social Care folks take a look for you. If necessary, we can even summon (to continue with the magical theme here) some Sprint resources to assist.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.