@aidan: Understood. Please send us a Private Message with your phone number, PIN, IMEI and SIM card number.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Thank you. We've confirmed that the SIM card is properly activated on the account. Can you please let us know the exact error message that you're getting about the SIM?
Hi there. Thanks for contacting us. We're sorry for the inconvenience with the SIM card.
We could send you a SIM replacement. Please, send us a private message with the phone number and PIN.