Truly sorry for your frustration, you and so many other customers have suffered from an unexpected disaster. If you send me a private message with your phone number, I will route you to one of our agents that can look into your account.
Please remember, that most charges are systematic, and with so many people impacted by a natural disaster, we cannot always predict billing and payment issues that may arise.
A11ey Crusader of Customer Advocacy
I encourage you to post your questions on the community!