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Impacts of Hurricane Matthew

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A11ey
Community Manager
Community Manager
‎10-07-2016 05:23 PM
‎10-07-2016 05:23 PM

Impacts of Hurricane Matthew

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

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A11ey
Community Manager
Community Manager
‎10-13-2016 08:54 PM
‎10-13-2016 08:54 PM

Re: Impacts of Hurricane Matthew

Truly sorry for your frustration, you and so many other customers have suffered from an unexpected disaster.  If you send me a private message with your phone number, I will route you to one of our agents that can look into your account.  

 

Please remember, that most charges are systematic, and with so many people impacted by a natural disaster, we cannot always predict billing and payment issues that may arise. 

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

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11 REPLIES 11
thedukeofshred3
thedukeofshred3
Newbie
‎10-10-2016 10:32 PM
‎10-10-2016 10:32 PM

Re: Impacts of Hurricane Matthew

How about 27530?  Service is pretty much nonexistant here now.  Thanks!

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A11ey
Community Manager
Community Manager
‎10-11-2016 12:32 PM
‎10-11-2016 12:32 PM

Re: Impacts of Hurricane Matthew

@thedukeofshred3 I did a quick check and it looks like there are some towers in your area (27530) that have issues reported, and they are still working on them. Send me a PM if it doesn't get better.

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

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Spildoc
Spildoc Groupie
Groupie
‎10-11-2016 04:35 PM
‎10-11-2016 04:35 PM

Re: Impacts of Hurricane Matthew

32127 Port Orange/Daytona Beach area ???? 
People have got busy signals trying to call.....yesterday 10/10
Recording saying it's the wrong number or code check the number and try again when someone is trying to call me 10/11

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A11ey
Community Manager
Community Manager
‎10-12-2016 08:25 AM
‎10-12-2016 08:25 AM

Re: Impacts of Hurricane Matthew

@Spildoc yesterday there was not an issue repoted, but today I see there is a service ticket open for a tower in your area (32127) related to voice calls.  They should be working on it. If it is not fixed in 24 hours let me know. You can PM me if you prefer.

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

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Spildoc
Spildoc Groupie
Groupie
‎10-12-2016 09:01 PM
‎10-12-2016 09:01 PM

Re: Impacts of Hurricane Matthew

Still not fixed, supposedly something to do with sprint towers 

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Spildoc
Spildoc Groupie
Groupie
‎10-13-2016 11:12 AM
‎10-13-2016 11:12 AM

Re: Impacts of Hurricane Matthew

The address where there is no service is  Port Orange Florida.  My daughter is still not able to make a phone call to me.  I am able to make some calls but she is still not able to call me, many other people in this area are getting the same message of the number is not the right number and the code is invalid or not correct.  FIX THIS or credit my account... this is days without service. SHE USES STRAIGHT TALK AND HAS NO ISSUES.   

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A11ey
Community Manager
Community Manager
‎10-13-2016 11:56 AM
‎10-13-2016 11:56 AM

Re: Impacts of Hurricane Matthew

Ok, I am going to direct you to one of our agents contact you so they can look into your account in detail.

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

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Hamilton
Agent
Agent
‎10-13-2016 01:54 PM
‎10-13-2016 01:54 PM

Re: Impacts of Hurricane Matthew

Hello
Agent is contacting you through private message to further assist you.
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Micheal_Evans84
Micheal_Evans84
Newbie
‎10-13-2016 07:05 PM
‎10-13-2016 07:05 PM

Re: Impacts of Hurricane Matthew

**bleep** boost mobile they took my money and the time my phone was off during the storm they charged me for roaming for two days and my bill was due on the 5 my phone went off on the 3 I live in Lumberton NC these people are ducking people out they money they don't tell u that u still can use ur phone
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