I just changed my number and phone wont activate

Go to solution
Groupie

Re: I just changed my number and phone wont activate

I changed my number online it won’t let me dial out or nothing
Agent

Re: I just changed my number and phone wont activate

Hey there, Serenity_03! You may need to reprogram the phone so it updates to the new number. If you have an Android, you can dial the code ##72786# to do so. If you have an iPhone, the code is ##25327#. 

Newbie

Re: I just changed my number and phone wont activate

I have an iPhone, and I'm dealing with the same issues
Agent

Re: I just changed my number and phone wont activate

Hey there! Please follow these steps:

 

Tap Phone.
Tap Key Pad if necessary.
Enter ##873283# then tap Dial.
When Starting Service Update screen appears, tap OK.
When Service Update Complete appears, tap OK.

 

If the issue persists, let us know.

Groupie

Re: I just changed my number and phone wont activate

It worked thank you my phone hasn’t been making calls or txts for 2 days
Agent

Re: I just changed my number and phone wont activate

Hi there Deerobins214. Let's figure this out. In order to discuss your private account information, can you please send us a text message to short code 2781, include your phone, pin number and briefly state the issue. An specialist will be assisting you shortly.

Newbie

Re: I just changed my number and phone wont activate

That is not helping me
Agent

Re: I just changed my number and phone wont activate

Hey there, @Shaumae. So sorry to hear that, so we can look into it, please provide us your number and PIN via a private message. Thanks.