Hey there, Serenity_03! You may need to reprogram the phone so it updates to the new number. If you have an Android, you can dial the code ##72786# to do so. If you have an iPhone, the code is ##25327#.
Hey there! Please follow these steps:
Tap Key Pad if necessary.
Enter ##873283# then tap Dial.
When Starting Service Update screen appears, tap OK.
When Service Update Complete appears, tap OK.
If the issue persists, let us know.
Hi there Deerobins214. Let's figure this out. In order to discuss your private account information, can you please send us a text message to short code 2781, include your phone, pin number and briefly state the issue. An specialist will be assisting you shortly.