I just changed my number and phone wont activate

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Newbie

I just changed my number and phone wont activate

Hi I changed my number online and now phone say contact vendor

1 ACCEPTED SOLUTION

Accepted Solutions
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Hello guys,
Remember once you go online and change your number u have to go back to the phones dial pad and dial ##72786# to reset the network/phone with that new number see if this helps.
Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless

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27 REPLIES 27
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Newbie

did you get any help? i changed mine and now when i go to activate it ... it keeps asking for a pin and wont take the one i have

im in limbo@!

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Go to settings, systems updates and select update profile. Hope that helps.
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Hello guys,
Remember once you go online and change your number u have to go back to the phones dial pad and dial ##72786# to reset the network/phone with that new number see if this helps.
Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless

View solution in original post

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Newbie

I did that and still can't use my phone and my bill isn't due.
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Hello Ticey30:

 

Im sorry your having this issue if you can please inform me do you have an android phone or iphone ?
Send me a private message if you like so i can help you resolve this matter.

Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless
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Newbie

I have an iphone and it wont do it on my phone. It just says I'm roaming. I need help asap!

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Groupie

it DOES NOT help! I have been trying to do this on my iphone 5s for about an hour and it keeps saying that that code is invalid.

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Agent

Hi kfinney95.

 

The programming code for the iPhones is different. For iPhones, you should Enter ##873283# then tap Call. This will update your phone with the new parameters, so you can start using your phone.

 

EdwinRG.

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Groupie

I didn't that it said number or code you dialed is incorrect