I can’t receive calls or texts

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Newbie

I can’t receive calls or texts

This has been going on for a couple of weeks. I can make outgoing calls and texts just fine. It appears to only be the other Boost customers in my family plan. I have been through suggested reset and updates with someone already. They transferred me to Apple and left the conversation insuring my problem is with my IPhone 6 apparently. This is NOT a device issue. This is an issue with Boosts network. Nothing is wrong with the device itself.
3 REPLIES 3
Agent

Re: I can’t receive calls or texts

Sorry to hear that, arbeasley. Let's do some investigating. Are you getting an error message?

Newbie

Re: I can’t receive calls or texts

No error codes.
Agent

Re: I can’t receive calls or texts

What happens when you try to call a non Boost number?