Ok the webite account info says the phone is now on my account but the phone is still showing as the old number. Soemone said it might be the sim card but my phone didnt have a sim card and the umpdates you all are doing in march/april was going to break my phone according tot he email I got from you all which is why I needed to switch in the first place. So now I need this one to update to the new number then on the sim card I guess. How do I go about that next step? Like wiping the sim card I guess? Is that possible? Or is it done on your end?
Thanks for your time, Cyn
Definitely want to look into this for you. Can you send us a private message with so we can investigate?
Hello shwayzieblood. You have two phones, and you no longer use one of the numbers? So you want to cancel that one, and switch the number you want to the other phone? ~AmyM25
Hi there! I'd be happy to help you. Please send me a Private Message with your phone number, PIN and the device IMEI.
Hi, @MBuchek58! Thanks for reaching out. Please send us a Private Message so we can further assist you. You can send a private message by clicking on my name, then selecting the message option from the profile page.