I lost my boost mobile phone. Someone else has it now and will not return it. I tried to track it through the "find my device app" but I get a message that says "No active devices" I would like to deactivate the lost phone then activate an old phone that I have that is also from boost. "My old phone" Can you tell me how to do this? Can it even be done? Thanks.
Hey there @tamieparker. We're sorry about the lost of your device.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
I think I posted in the wrong spot earlier. but I am trying to do this too. I need to deactivate a phone on one account and put it on another so the phone has my number and th eother account doesnt need to be anymore. I get an error that says phone not eligible to swap but they are both boost phones and I know Ill have to change my plan but I wanted to swap the phone first to my number then activate another plan.
Hi, CynDee. I will be happy to assist you and will take care of this for you today. Can you send me a private message with the phone numbers and pin code to verify the accounts? Thanks.