Hi there, @Mhjhjjhgmailcom!
We'll be happy to help you with this. Can you please send me a Private Message with your phone number, PIN and DEC/IMEI of your new phone?
Hi there, Mollybea88! Thank you for bringing this to our attention. Let’s get you taken care of. Please, send us the account details through a Private Message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25