Hi, karen2797. Please send us a private message with the account phone number, pin code, and the IMEI/DEC.
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.
Hey there, @Caxinga! Thanks for reaching out. Please send us your IMEI # via a private message, so we can look into it.
You can send us a private message by clicking on my username so that you can find the option to send a private message.Thanks.