Hotspot

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Enthusiast

Hotspot

So i paid 50$ plan yesterday and everything was fine but my hotspot wasn't working it said im not subscribed to data tethering but in my plan it says i have 8gs for my hotspot???
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Agent

Re: Hotspot

Hi there Jamescrider1. I am sorry about the issue there with your Hotspot. Can you please send us a private message so we can take a look at your account? 

5 REPLIES 5
Agent

Re: Hotspot

Hi there Jamescrider1. I am sorry about the issue there with your Hotspot. Can you please send us a private message so we can take a look at your account? 

Enthusiast

Re: Hotspot

I'm sharing your woes. I upgraded from the $35 plan to the $50 plan thinking they were similar in that they would drop to 2G speeds after your original allotment. However, in my case when my plan change over to the $50 plan my phone stopped working. I had to contact Boost via Wi-Fi at a local store in order to get them to reset my phone. When I got all other services I noticed I still had no hotspot. Customer support said I had used up my 8 gigs, while my phone was broken. No one seems to be able to understand why. I did notice today 6 days later that my internal phone data graph says I've only used 1.7 gigs. I would think that to be possible although still unlikely on a broken phone. Boost is completely unwilling to recognize something is not right and has only pointed out to me that the higher-priced plans do not offer the convenience of the lowest priced plan, of dropping your speeds to 2G after your high-speed a lot mint is used. It does not say this anywhere in terms of service so it remains a mystery to me how they justify lying to their customers and to potential customers.

Re: Hotspot

We understand your concern, Mcbreeden, and we apologize. Can you please send me your phone number and PIN on a private message?

 

To send me a private message, please click on my username and select to send a private message.

Groupie

Re: Hotspot

I'm on.the unlimited family plan, and it says that I have hotspot. But when I try to turn it on, it says that I'm not subscribed.
Groupie

Re: Hotspot

I'm on the unlimited family plan. It says that I have the hotspot, but when, I try to turn it on, it says that I'm not subscribed.