Hotspot not working

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Newbie

Hotspot not working

My devices are connecting to my hotspot but are unable to connect to the internet. I still have plenty of GB left so I know that isn't the issue. This is frustrating and I would like if someone can please tell me how this can get resolved.
3 REPLIES 3
Agent

Re: Hotspot not working

Hey there, @MKay1993! Thanks for reaching to us. We're sorry to hear about the internet issue you are experiencing. Can you please tell us if you have seen any particular error when trying to access a website from the web browser for instance? If so, you can send us a screenshot through a private message.

Newbie

Re: Hotspot not working

When I turn on my mobile hotspot I usually either connect it to my laptop or my Smart TV. Both devices are able to connect to the wireless network but the message that appears says "connected to network, but unable to connect to internet."
Agent

Re: Hotspot not working

Understood. So we can look into it, please provide us your number and PIN via a private message.