So sorry to hear that, kimpossible8687. Let's do some investigating. Please, send us the nearest cross streets and zip code where this occurs to check the network performance.
Thank you. At the moment, there are no outages reported. Please, make sure that the Wi-Fi is turned off and Mobile Data is turned on. After that, turn off the phone and remove the SIM card for two minutes. Once it's back on, try to update the Profile and the PRL. Go to Settings > System Updates. Keep us updated with the results.