Hey there, @Shawn45714! Sorry to hear about that. That doesn't sound OK. Would you mind sending us your address through a private message so we can look into that? Thank you.
Hey there, Shawn45714! Can you please send me a private message with your complete address?
To send me a private message, please click on my username and select to send private message.
Thanks, Shawn45714! Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.