High latency Hotspot + Losing Connection

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High latency Hotspot + Losing Connection

It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.

 

I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.

 

75 REPLIES 75
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It has been nearly an hour since I gave a reply and was not replied back to. Can someone please help me? 

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I just tried using another member of my households phone data and hotspot neither of which work. Same phone and same provider. I was told their is no issue in my area in terms of outages. What is going on and how can I get some help with this?

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Agent

Hey @Mikee! We apologize for the delay. We have replied to your PM. Please check your inbox. 

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Still having issues and unreliable service. 

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I am once again not able to use my hotspot or applications on my phone. This seems to happen around the same time every day.

 

I was told to back up my data and completely wipe my phone, I am not doing this.

 

Two phones using Boost Mobile service in my household cannot use their data even when we are told their is no outage. Why?

 

This problem rises up at clockwork almost every single day and we cannot do anything about it yet are required to pay our bill. Why?

 

Their is clearly a problem with the service considering how often people come here with the same issue. It isn't us. Whoever is in charge of these forums needs to get someone here that can help us out.

 

@Victor21 

@Nosh_CxUx 

@JohnJ7 

@jalopez81 

@JamieB 

@Joy1713 

@Fonsy82 

@EdmundM 

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Promoter

Going into my 3rd week now of not being able to use my service. Someone please help me. I have replied to everyone and have yet to get this issue resolved.

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Agent

Hi, Mikee. Thanks for contacting us. We received your private message. We'll continue to assisting you in private. 

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Promoter

I was told their was and wasn't an outage all within the span of 5 minutes by different people.

Someone is lying and I am paying my bill for a service that isn't working. Someone please make this right.
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Agent

We're sorry for the bad experience. We'll continue to assist you through Private Message. 

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Promoter

Except ive received no assistance in a PM. Why am I being treated like this??? I pay my bill please help me.