High latency Hotspot + Losing Connection

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Promoter

High latency Hotspot + Losing Connection

It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.

 

I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.

 

75 REPLIES 75
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Promoter

This is beginning to really frustrate me. I get a reply once a day and once that solution doesn't work I don't get any replies back. Ignoring me is not solving my problem.

 

I am going to cancel my service if my bill is not waived this month or my service is not fixed by tomorrow.

 

@Victor21 

@Nosh_CxUx 

@JohnJ7 

@jalopez81 

@JamieB 

@Joy1713 

@Fonsy82 

@EdmundM 

 

 

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Agent

Hi there! My apologies for this situation. I have replied to your private message, please check it out.

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Promoter

I've replied to messages.

 

I've made countless threads.

 

I have paid my bill every month.


I. cannot. use. my. service.

 

Someone please help me.

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Agent

Sorry to hear that, Mikee. Please provide us more details about the service issue that you are experiencing. 

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Promoter

My data service is not working. I have data left but cannot use my data or my hotspot.

 

I have tried all the troubleshooting options given to me.

Agent

Let's do some investigating. How many signal bars do you have? Does it show 3G, 4G, or LTE? Are you getting an error message?

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Promoter

I have nearly full LTE. No specific error messages. None of my apps will load, the device connected to my hotspot has the same issue. It acts like my speeds have been slowed down.

 

I just got off the phone with Boost Customer Service which after resetting my services and restarting my phone not resolving the issue referred me to a device specialist who could not help me either. The device specialist suggest I call back Boost Mobile or go to a Boost Mobile store.

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Agent

We want to take a look at this. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.

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Promoter

I have sent you a message with all the info you have asked for. 

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Agent


Thanks. We'll continue to assist you in private.