It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.
I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.
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Hi there, cplatz. Thanks for contacting us. We're sorry for the inconvenience with the service.
Would you be so kind to send us a private message with your address to check the coverage?
This just goes to show how screwed up your customer service is. I did not request help. I was giving information to the community. I already left boost on friday and went to Verizon prepaid. I not only got 16 gig of data vs boosts 2.5 I am only paying 5.00 more. I have incredible coverage and actually have fast data throughput. Goodby Boost Mobile, It is a sad parting you guys used to be very good and I recommended you to all my friends. not anymore.
Hi, Mikee. We're sorry to hear that. Let's get this thing resolved. Can you send us a private message with your phone number, pin code and address to review this?
Thanks for the information. Thanks for the information. Fortunately, there are no outages in that area. Please, follow these steps to program the phone:
0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
- Settings > Wi-Fi > Off
- Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press 'ok' when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically.
That should take about 3 minutes, and then calls and data services should work.
I have done these things multiple times and it has not worked. Can anyone else help me?
I am on day 5 (not counting the multiple times this past month) of not being able to use my hotspot. Even if I don't have an outage in my area I am still paying for a service I can't use.
I would really like some help or at least my next bill halved.