HELP! Stranded in Europe with locked SIM

Newbie

HELP! Stranded in Europe with locked SIM

Hey. I called customer support 2 weeks ago, and they said they would unlock my phone for international travel. I called the day of my flight, they stated the phone has been unlocked and I would be good to put a European SIM in my phone.

Why pray tell did I go through all of that and it is still not unlocked. I am unable to change my international roaming settings for the SIM to work.

I can't seem to be able to sign into my boost account either, even after putting my boost SIM back in the phone. I need someone to tell me what to do to unlock this phone, asap. I am stuck here on wifi and cannot make calls out. This is for my s8 btw. Please respond to me, urgently.
1 REPLY 1
Agent

Re: HELP! Stranded in Europe with locked SIM

Hi there! We're sorry for the inconvenience. I'd be happy to help you. Please send me a Private Message with your phone number and PIN to further assist you.