Getting 1 bar when I would get 4 lte

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Getting 1 bar when I would get 4 lte

As the title says, I’m getting one bar in my area when I would usually get up to a full 4 bars, been acting up like this since Tuesday, have had this happen before, last time there was a problem with the tower, called today and was told everything was fine from their end. Paying 100 dollars for a network that doesn’t work at my house. Just want to know if this is going to be permanent so I can ask for a refund of my money since I just payed for this months service, last week. Been kept on getting told that someone will call me when they find a problem that was a week ago when I called.
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Accomplice

Re: Getting 1 bar when I would get 4 lte

75442,
Farmersville

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15 REPLIES 15
Agent

Re: Getting 1 bar when I would get 4 lte

That’s no good at all. Sorry you’ve been experiencing this, JackintheB1. To research further, can you send us the cross streets and ZIP codes where this occurs? 

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Accomplice

Re: Getting 1 bar when I would get 4 lte

75442,
Farmersville

View solution in original post

Agent

Re: Getting 1 bar when I would get 4 lte

Thanks for the information. What type of phone do you have? Is your phone showing LTE or 3G at the top? 

Accomplice

Re: Getting 1 bar when I would get 4 lte

I have an iPhone 6 when I go home I get 1 bar of lte that will shuffle from that and 3 bars 1x, I’ve called and we’ve troubleshooted my phone, updated the service settings, reset the service settings
Agent

Re: Getting 1 bar when I would get 4 lte

Really sorry to hear that. Let's take a closer look. Can you please send us a private message?

Accomplice

Re: Getting 1 bar when I would get 4 lte

My internet STILL just drops off completely. Its been like this 2 weeks now... With no rewards for being existing customers like price cuts on phones or switching plans... Im not seeing being with Boost as much of a reward. After 9 years I think its time for me and my family to switch...
Agent

Re: Getting 1 bar when I would get 4 lte

Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message with the nearest street and zip code where this occurs so we can investigate. 

Accomplice

Re: Getting 1 bar when I would get 4 lte

Fleming ave. 46806
Agent

Re: Getting 1 bar when I would get 4 lte

Thanks for that information. An outage was recently closed in that area. Our team is working diligently to restore service to full capacity soon. We apologize for the inconvenience.