Extremely slow in multiple places

Accomplice

Extremely slow in multiple places

I used to get service only on the 2nd floor of my house. Now I don’t get service anywhere. I don’t live in town, but this is terrible. The service is also extremely slow (if it even works at all) at my work in the city on the opposite side of town. I don’t get service in the middle of the city, or at friend’s places. I basically am wasting $50/mo on unlimited “4G LTE” data that might as well be 1g, because it’s definitely not even remotely fast.
Zip at home is 54229
Zip at work is 54304
And Zip at friends house in town is 54302
9 REPLIES 9
Agent

Re: Extremely slow in multiple places

Hi there, Thank you for contacting us. There is an outage in the 54304 area. Your work area. Where are you currently located? Victor21

Accomplice

Re: Extremely slow in multiple places

Currently at 54229. Everything takes forever to load even though it says I have 2 bars of LTE
Agent

Re: Extremely slow in multiple places

Understood. Have you received any data notifications?  Victor21

Accomplice

Re: Extremely slow in multiple places

Nope. This has been going on for a few months now. I know it’s not my iPhone 8+, because when connected to WiFi, it’s extremely fast.
Agent

Re: Extremely slow in multiple places

Are you using the original sim card of the phone or have you removed or switch the sim card? Victor21

Accomplice

Re: Extremely slow in multiple places

Original Sim card
Agent

Re: Extremely slow in multiple places

Please provide us with your phone number and pin code. Victor21

Accomplice

Re: Extremely slow in multiple places

Sent you a message. No response.
Agent

Re: Extremely slow in multiple places

Hi there Hyphen. Thank you. We will address your message accordingly. Victor21