Hi there! Are you getting any specific error message when you swipe down the status bar? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?
having same issue did they tell you how to fix
Hey there, @millerdesi1985! We're sorry to hear that. Please send us a private message to further discuss this situation.
Please send us a private message with the cross streets and ZIP code where this occurs.