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I too am done with Boost mobile. My service plan ends on 8/17/20 and I will be switching as well. I have been a loyal boost customer for over 11 years and I have reached my point with them. I have called and talked with customer service, been to the boost store and they cannot resolve my issue. My issue is the result of changes boost made to their networks over a year ago, and the only solution they can come up with is to lie and tell me to upgrade my sim card at the store, only to realize that the sim card will not work on my phone. I have a S8 and the phone works fine except for one little issue. I should be allowed to send a MMS message while on a phone call. I once could when I first got my phone but after a software upgrade in 2019, I have been unable to do that. It is the most aggravating feature that does not work. It is a shame they are willing to lose a loyal customer over something as simple as that. Sad part is others on boost with the SAME phone can do what I cannot. Good bye Boost Mobile.
Angry once loyal member
Hello, JCuJo. Thank you for contacting us. Sorry to hear that you’ve been experiencing this issue. We'll be happy to help you. Please send us a private message with your phone number and PIN to verify your account.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
I'm just trying to get my phone unlocked. I've been told by two phone reps and one chat rep that it is unlocked and I have been given a reference number. The carrier I'm trying to sign up with says the phone is still locked. It has been a number of weeks since I got the reference number from the first phone rep I spoke with.
Been without phone/text since power outage Tues 8/4 Bristol CT. Lots of boost folks in my area are experiencing same. No email from boost with any acknowledgement whatsoever. Nothing but trouble with service since Virgin Mobile switched me here. Unacceptable. Switched carriers today. Was a good excuse to upgrade android to iphone as well. Bye Boost.