Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.

Done with Boost Mobile!

Enthusiast

Done with Boost Mobile!

Boost Mobile/Dish Network

I've been a huge supporter for over 10 years and after paying $70 a month for nonexistent service for the last two weeks. I've called Customer Service/Tech Service several times for the last two weeks and those times they couldn't tell me the truth about the network coverage, and before the BM Social Care Agents pops in with their two cents. Save it! I've done the countless uodates and factory resets. It's not my phone but your poor network towers and coverage. One of the Customer Service Agents admitted that Boost Mobile is upgrading their towers that will take 24-48 hours and service will be restored. Well that was two weeks ago!

What's going on Boost Mobile? My monthly service ends on July 13th. I didn't spend $553 for a phone and $70 a month to use Wifi. Why am I and others not getting services for what we paid for? I've made a decision not to renew my service on July 13th and I'm taking the Galaxy S10 Phone that I bought from Boost Mobile site and I will switch my service to Verizon. I know others will join me because this is unacceptable...

W~
60 REPLIES 60
Accomplice

How do I PM you?

Accomplice

How do I send a PM?

Agent

Follow these steps:

  • Click on the user name of the Social care agent. You will be taken to their profile.
  • Click the "Send this User a Private Message" located on the right hand side.
  • Type your message in the new window and click Send.
Groupie

I too am done with Boost mobile. My service plan ends on 8/17/20 and I will be switching as well. I have been a loyal boost customer for over 11 years and I have reached my point with them. I have called and talked with customer service, been to the boost store and they cannot resolve my issue. My issue is the result of changes boost made to their networks over a year ago, and the only solution they can come up with is to lie and tell me to upgrade my sim card at the store, only to realize that the sim card will not work on my phone. I have a S8 and the phone works fine except for one little issue. I should be allowed to send a MMS message while on a phone call. I once could when I first got my phone  but after a software upgrade in 2019, I have been unable to do that. It is the most aggravating feature that does not work. It is a shame they are willing to lose a loyal customer over something as simple as that. Sad part is others on boost with the SAME phone can do what I cannot.  Good bye Boost Mobile. 

 

Angry once loyal member 

Hi, Danupe3! We apologize for the inconvenience at this time. Please send me a private message to further assist you.

Accomplice

I was a happy Virgin Mobile customer. I was transferred to Boost in February. I noticed no change in service on my Samsung Galaxy S5. Everything was fine.
In May/June, I bought a Galaxy S20 from the Boost website. My data service has been terrible since switching phones. I only get spotty 3g coverage. When I go into my network settings, it says my "Network mode" is "Global" and my "Network operators" is "Virgin Mobile". If I try and change anything I lose all service. I'm going to have to leave Boost Mobile.
Agent

Hello, JCuJo. Thank you for contacting us. Sorry to hear that you’ve been experiencing this issue. We'll be happy to help you. Please send us a private message with your phone number and PIN to verify your account.

 

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.

Groupie
Groupie

I have the same problem since Tuesday. Three days without phone service. After a few tries to get to someone I was told the issue is not from the storm but upgrades to towers. No service but not offered a credit for my inconvenience. My daughter went through the same. She left Boost today.
Enthusiast

I'm just trying to get my phone unlocked.  I've been told by two phone reps and one chat rep that it is unlocked and I have been given a reference number.  The carrier I'm trying to sign up with says the phone is still locked.  It has been a number of weeks since I got the reference number from the first phone rep I spoke with.

Enthusiast

Been without phone/text since power outage Tues 8/4 Bristol CT. Lots of boost folks in my area are experiencing same. No email from boost with any acknowledgement whatsoever. Nothing but trouble with service since Virgin Mobile switched me here. Unacceptable. Switched carriers today. Was a good excuse to upgrade android to iphone as well. Bye Boost.