I purchased a hotspot and was never able to hook up to hotspot. I contacted Virgin Mobile services, was told to update my profile under settings, kept getting error com.samsungsyncservices fail, contacted samsung, encouraged to take it to a live samsung service center. I brought it to samsungservice, had to reset to factory setting, they said the software wsn't the issue, they discussed about needing to get a new sims card as the data was dropped and this may be the issue. Need a new sims card?
Hello. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Waiting for SIMS card in mail, hopefully it will come tom., otherwise will be very disappointed with service and product. Didn't have problems with company until now.