Hey there, @Winmastersv! Thanks for contacting us. Just to confirm, did you exceed the amount of GBs assigned to your plan? When that happens, it goes to 2G speeds which may be really slow. Also, we will need to check if there are any outages affecting your service, could you please provide us with your nearest cross street address and zip code?
Thanks, @Winmastersv! According to our system, there's an outage that is currently affecting your area. Our technicians are already working to fix this issue as soon as possible, but we don't have an estimated time of resolution as of now.