Data not working

Accomplice

Data not working

Data is not working on any of my lines. It says LTE but internet is not working. Zip code 70767
3 REPLIES 3
Agent

Re: Data not working

Our network team has not yet notified us of any network issues in your area. Are you getting any specific error message? What's the make and model of your phone?

Accomplice

Re: Data not working

There was no internet connection for about an hour. An "!" appeared next to the network indicator and no apps would connect. We still received calls and texts during this time. Now it seems the network signal keeps going in and out but internet is only 3g even though I'm sitting in the same place where it was picking up LTE before.
Agent

Re: Data not working

Understood. Please, try the following:

  1. Check to make sure Airplane Mode is turned off
  2. Completely power down your device and turn it back on
  3. Check for a PRL and Profile Update
    • Android:
      1. Select Menu
      2. Select Settings
      3. Select About Phone
      4. Select System Updates
      5. Select Update PRL And Profile
    • iPhone:
      1. Tap Phone, then Keypad.

      2. Enter ##UPDATE#(##873283#) on the phone keypad
      3. Tap Call.
      4. The device will display Starting Service Update.
        • Tap OK.
      5. When complete, the device will display Service Update Complete.
        • Tap OK.