Data Doesn't Activate at Home

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Newbie

Data Doesn't Activate at Home

This has never happened to us before, usually our data works especially well at home, but these last two days our data refuses to activate when we're in our house. We've been using boost for a long time and this is the first time this has ever happened to us. I don't know what it could be and it has been annoying especially since our wifi (unrelated to boost) has been down and we were depending on our data and hotspots from boost mobile to work. 

8 REPLIES 8
Agent

Re: Data Doesn't Activate at Home

Sorry to hear that, genext. Let's do some investigating. Please send us a private message with the address where you are experiencing this issue.

Newbie

Re: Data Doesn't Activate at Home

Sounds great, where can I message privately.

Re: Data Doesn't Activate at Home

Hey there, genext! To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Newbie

Re: Data Doesn't Activate at Home

cool thanks!
Groupie

Re: Data Doesn't Activate at Home

I'm having the same issue! My mobile wifi isn't working I keep getting a error message saying "no internet connection". I can use the internet if I'm attached to my home wifi...though...what happened to my mobile wi fi and how do I fix this?

Agent

Re: Data Doesn't Activate at Home

Hi, manisnana. Let's do some investigating. When you say mobile wi fi, are you referring to a hotspot device?

Enthusiast

Re: Data Doesn't Activate at Home

I'm experiencing the same issue. Not able to get anything but a 3G signal and even that's very weak.. I've checked all settings and even did a reset.
Agent

Re: Data Doesn't Activate at Home

Really sorry to hear that, @Cssimmons! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.