Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Customer service/ phone service/ data

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Groupie

Re: Customer service/ phone service/ data

I've been going through something similar. I bought an A10e Samsung and I have the $35 plan but the data has been horrible/nonexistent. I haven't been able to send or receive texts. I don't understand why it's doing this.
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Agent

Re: Customer service/ phone service/ data

Hello, @Jacquelineee. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your message. Remember, we're here to help. -Kira_M. 

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Enthusiast

Re: Customer service/ phone service/ data

My husband and I have been with Boost for a few years and have had all the same problems. I want to switch. Yesterday we,got a text about them adding 20 gig of data and today accounts say suspended. Its a nightmare trying to speak to anyone and when you do nothing ever gets resolved. Boost was a great company years ago but they have slid downhill seriously.
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Agent

Re: Customer service/ phone service/ data

That's not what we like to here, @RavenCo2! Due to the virus, most of our call center have experienced shortages and closures, which is the reason why it may be difficult for you to get someone on the phone. Either way, we can do our very best to help throughout this channel. Please send us a private message to further discuss this situation.