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Hello, @Jacquelineee. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your message. Remember, we're here to help. -Kira_M.
That's not what we like to here, @RavenCo2! Due to the virus, most of our call center have experienced shortages and closures, which is the reason why it may be difficult for you to get someone on the phone. Either way, we can do our very best to help throughout this channel. Please send us a private message to further discuss this situation.