Hello, @RobJr84. Thanks for stopping by. We sincerely apologize for this experience. Definitely want to take a look into this for you. Can you please send us a Private Message?
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
I'm so sorry we let you down, RobJr84. We're always looking to provide the best experience for our customers. Might you be up for sending me a private message? I'd love to know more about your experience and how we can make it better.