Constant complaints for SMS / Text Message issues - just now 60+ messages appear

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Groupie
Groupie

Constant complaints for SMS / Text Message issues - just now 60+ messages appear

Some of us are not "abusers" of services we pay low amounts for.  We came to boost because the HotSpot enabled by default (mvno Virgin charges extra) just so we could have it when we needed it.

 

That said.. the past week on my family plan, except for texts between family members, on those of us with costlier Samsung Phones have been able to send/receive texts.

 

Today about 1 hour ago, my nephews phone nearly blew up with 60+ messages coming in the period of 5 minutes.

 

whats upsetting most, is that when we call support, the same bulls**t script applies, they have no view of any problems, they have no ability to do anything but shrug off issues, run through reset after reset after reset .. oh the reset from inside the menu doesn't work, try this # code, then try this pull simm card, etc.. garbage...  ALL of it.

 

If companies like Boost invested more time and energy into getting a better tracking system in place, and gave self service as well as your own people access to a tool that can actively test and monitor, you'd solve so many of your complaints, you'd have real power to at least prove the problem is *not* yet again the user or their phone reset, but something that you can take to big daddy sprint and complain to them for, with regard to the MVNO arrangement.

 

Why must we as users go OUTSIDE your company and support pages to find complaint heat maps that CLEARLY show there are back end issues, that anyone in front of a computer can get to and see, to realize this problem is not going away from some stupid reset-your-phone script??

 

Look at my attached screen shots of downdector ... are you saying these people all have bad phones? all have to reset reset reset? or maybe.. by chance ... there IS something going on with Sprint, and your people should be screaming at Sprint to help resolve???

 

 

 

down_detctor_usmap.jpgdown_detctor.jpg

1 REPLY 1
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Agent

So sorry to hear about this experience, TG2. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.