Certified pre-owned phone purchased and calls are constantly dropped

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Certified pre-owned phone purchased and calls are constantly dropped

Hello. I recently purchased a phone on the boost mobile site for my Mother's birthday. The phone was also purchased because her prior phone would frequently drop phone calls in the middle of her conversations. The new phone was an upgrade from her prior phone. I changed over the phone today and now her calls are dropping every call she makes. Is there any way to help with the service?

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Agent

Re: Certified pre-owned phone purchased and calls are constantly dropped

Hello, @Dred56. Thanks for reaching out. Please send us a PM with her address so we can take a look at that for you. You can send a private message by clicking on my name, then selecting the message option from the profile page.