Hi, Mickcity! We apologize for the inconvenience. Definitely want to look into this for you.
Are you getting a specific error message when the issue occurs? When did this first start? How often does it happen?
We understand your concern @Frustrated1. As we didn't find any outages in that area we are asking this information to assist you with the proper troubleshooting. How many signal bars does the phone have? Can you please make sure that the Wi-Fi is off and that Mobile Data is on?
@Frustrated1: Thank you for letting us know. Have you tried these steps?
1. From the dial pad enter ##72786#
2. The cellphone is going to update the Profile and the PRL and reboot automatically.
Hi there, MrperfectGuy. Thanks for contacting us.
That’s no good at all. Sorry you’ve been experiencing this! Could you send us a private message with your nearest street and Zip code to check the coverage?
Oh no! That's not what we like to hear. To research further, can you send us the cross streets and ZIP code where this occurs?