I'm really frustrated I just bought a boost mobile phone and $50 plan yesterday, came home to try the data and it's only 3G. Before I bought it I checked their coverage map and typed in my address and it said my address and all the nearby streets and everything had 4G LTE data so why am I not getting it? I did all the things the website said to do if you have a data issue and nothing worked. I hate talking on the phone and was really hoping to have an online chat with someone but that's not an option for the US I guess so I'm hoping someone here will know what to do or if I can get a refund if it doesn't start working since I was promised 4G and I can't get it?
Hello, @CourtneyH806. We're sorry to hear you're experiencing issues with the service. Can you send us a private message to further assist you?
I think i should get a refund for the entire time i had the service, i cant even get more than 1.5 mbps thats if i stand in one spot!
Hey there, Jwj63645! It's really frustrating when your Internet service doesn't work like it should.
To better help you, please send us a private message including:
- Your mobile number and PIN.
- A cross-street and ZIP code from the area where your Internet is not working properly.
We'll be more than happy to help you. Looking forward to your private message!
Sorry to hear that you’ve been experiencing this issue, @Frustrated1! We’d be happy to help. To research further, can you send us the cross streets and ZIP codes where this occurs? Can you please let us know the make and model of your phone?
Thanks for the information, @Frustrated1. We've checked the coverage of the area and, fortunately, there are no outages over there. How many signal bars does the phone have? Can you please make sure that the Wi-Fi is off and that Mobile Data is on?